Shipping
We offer fast and free shipping (orders over $50) to anywhere in the United States. After processing during business hours, all items ship via U.S. Postal Service (USPS) Priority Mail. Please allow 2 to 3 business days for delivery. To receive your order faster, please send us an email at support@tranquilstore.com
Returns
If you have any questions or concerns, don’t hesitate to contact us by email at support@tranquilstore.com. Our policy lasts 7 days. If 7 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. For return eligibility, your item must be unused and in the same condition you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines are not returnable. We also do not accept intimate or sanitary goods, hazardous materials, flammable liquids, or gases.
Additional non-returnable items:
Gift cards, downloadable software products, and some health and personal care items are not returnable. Any item not in its original condition, damaged or missing parts for reasons not due to our error, and any item returned more than 7 days after delivery is not returnable.
Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will apply automatically to your credit card or original payment method within three business days.
Late or missing refund
If you haven’t received a refund, recheck your bank account or contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, don’t hesitate to get in touch with us at support@tranquilstore.com.
Exchanges
If you haven’t received a refund, recheck your bank account or contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, don’t hesitate to get in touch with us at support@tranquilstore.com.
Our Address
To return your product, you should mail it to Tranquil Store LLC, 1722 Sheridan St, #392, Hollywood, FL 33020. Depending on your state, the time it takes for your exchanged product to reach you may vary. If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.